Welcome to the Well Physio & Rehab. We are dedicated to making our website accessible to everyone, including individuals with disabilities. Our goal is to provide an inclusive, user-friendly experience for all visitors, regardless of ability or impairment.

ACCESSIBILITY STATEMENT

This statement reflects our ongoing commitment to improving the accessibility of The Well Physio & Rehab website. We are dedicated to creating an inclusive and accessible online environment for all users, including individuals with disabilities. This statement was last updated on 16/10/2025.

Our Commitment to Web Accessibility

We regularly review and update our website to ensure it meets recognised accessibility standards and remains compliant with UK accessibility legislation, including the Equality Act 2010 and the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. This statement was last updated on 16 October 2025.

At The Well Physio & Rehab, we believe accessibility is essential to ensuring equal access to our online information and services. Our aim is to make sure all individuals, regardless of ability to navigate and use our website with ease and confidence. We are continually working to enhance accessibility and provide a positive digital experience for every visitor.

Accessibility Features and Enhancements

We have implemented a range of accessibility features and continue to monitor and improve them in line with Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards. Our website is designed to be compatible with assistive technologies, such as screen readers and keyboard navigation.

We have taken the following measures to enhance accessibility:

Conducted accessibility audits using recognised tools and manual testing
Ensured clear, logical page structures with consistent heading hierarchies
Provided descriptive alternative (alt) text for all meaningful images
Used colour combinations that meet WCAG contrast ratio requirements
Minimized the use of motion and flashing content to support individuals with sensory sensitivities
Ensured that multimedia content, such as videos, includes captions or transcripts where relevant

Third-Party Content

Some pages may include third-party content or embedded materials (for example, maps or social media feeds) that are beyond our control. Where this occurs, we declare partial compliance for those specific elements and will continue to work with third-party providers to encourage accessibility improvements.

Physical Accessibility Arrangements

Our Chepstow clinic is designed to be welcoming and accessible to all visitors. Accessibility features at our premises include:

Step-free access from the car park to the clinic entrance
Lift access
Designated accessible parking spaces close to the entrance
Wide doorways suitable for wheelchair users
Accessible toilet facilities
Assistance available upon request for transfers or mobility support

If you have specific accessibility requirements before your visit, please contact us so we can make appropriate arrangements.

Feedback and Contact Information

We welcome feedback on the accessibility of our website and services. If you experience any barriers or require assistance accessing any content, please contact our accessibility coordinator:

Accessibility Coordinator: Mickyle Du Preez

Telephone: +4480 0640 6271
Postal Address: The Well Physio & Rehab, Basepoint, Riverside Court, Beaufort Park, Chepstow, NP16 5UH.

We aim to respond to accessibility enquiries within 5 working days.